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Hawaiian Airlines Cancellation Policy

Air travel is one of the quickest modes of transportation available. Nevertheless, there may arise circumstances that necessitate the cancellation of a flight ticket. If you have booked your ticket with Hawaiian Airlines and wish to cancel it, the process is quite simple. The cancellation policy of Hawaiian Airlines facilitates an efficient cancellation process and offers convenience in unforeseen situations. Prior to initiating the procedure, it is essential to familiarize yourself with the policy's rules and associated fees. This guide will provide you with comprehensive information regarding the cancellation policy.

What Is Hawaiian Airlines' Cancellation Policy?

The cancellation policy of Hawaiian Airlines enables passengers to cancel their flight tickets through various channels. Under this policy, a full refund is available for refundable tickets, while non-refundable tickets may incur a cancellation fee. Additionally, travelers can receive a full refund if they cancel their flight within 24 hours of booking, provided that the reservation was made at least seven days prior to the departure date.

Hawaiian Airlines Cancellation Policy: Rules and Regulations

To successfully cancel your ticket with Hawaiian Airlines, passengers should verify several important details before proceeding with the cancellation process. Below are the key points regarding the cancellation policy of Hawaiian Airlines:

  • Hawaiian Airlines allows for complimentary flight cancellations without any fees, granting a refund if you cancel your ticket within 24 hours of purchase, provided that your trip is scheduled to take place at least seven days after the booking.
  • Passengers are not permitted to transfer their flight tickets to another individual.
  • If you possess a limited Hawaiian ticket, you may cancel it, and the remaining value can be applied towards future travel, valid for one year from the date of purchase.
  • In instances where a flight is canceled due to adverse weather conditions, passengers are entitled to a full refund if the circumstances are beyond control.
  • If your Hawaiian tickets were acquired from various sources, the airline will not be liable for refunds following a flight cancellation.
  • Complimentary flight cancellation is available in the event of a serious emergency, such as a medical issue or death; however, documentation such as medical reports or a death certificate must be provided to qualify for a free cancellation.

What is the 24-Hour Cancellation Policy of Hawaiian Airlines?

Under this policy, passengers may cancel their flight tickets within 24 hours of purchase, provided that the departure is at least seven days away. There is no cancellation fee within this timeframe, but a full refund will not be issued if the following conditions are met: the flight's departure date must be at least seven days from the cancellation request. This policy is applicable to the cancellation of Hawaiian Airlines award tickets but does not extend to the Hawaiian Miles program. Additionally, the 24-hour cancellation policy does not apply to tickets purchased with travel credit.

To cancel a Hawaiian Airlines flight within 24 hours of ticket purchase, please adhere to the following steps:

  1. Access the "Manage Flights" section on the official Hawaiian Airlines website.
  2. Input the booking confirmation number along with the passenger's last name in the designated fields.
  3. Follow the prompts displayed on the screen and select the "Cancel Flight" option.
  4. Carefully examine all the information you have entered and review any applicable fees or refund policies prior to final confirmation.

Hawaiian Airlines provides several options for passengers to cancel their flights, both online and offline. Travelers can choose from the following methods to cancel their Hawaiian ticket at their convenience:

Method 1: Online Flight Cancellation with Hawaiian Airlines

The online cancellation process is one of the most efficient ways to manage your flight. To proceed with this method, please follow these steps on the official Hawaiian Airlines website:

  1. Navigate to the Hawaiian Airlines official website.
  2. Select the "My trips" option.
  3. Input the passenger's last name along with the confirmation code.
  4. Click on the "Cancel flight" button.
  5. If applicable, pay the flight cancellation fee.
  6. A cancellation flight credit note will be sent to your email address.
  7. Finally, expect to receive a cancellation refund within 7 to 10 business days.

Method 2: Cancelling Your Flight via Phone

If you find the online cancellation process unclear, you may reach out to Hawaiian Airlines representatives by calling their official helpline. The steps are as follows:

  1. Begin by dialing the customer service number or use 18555700146 for a quicker response from a travel specialist.
  2. Follow the prompts provided by the IVR system to connect with a flight expert.
  3. You will need to provide your flight confirmation number along with your last name.
  4. For security purposes, verify your identity.
  5. Upon completion of the process, you will receive a confirmation email.

Method 3: Cancelling Your Flight at the Airport

You can also initiate your ticket cancellation request at the airport counter. This method is considered the most dependable for travelers, as it allows for direct interaction with airline officials. The procedure is as follows:

  1. Arrive at the airport where your flight is scheduled to depart.
  2. Proceed to the Hawaiian Airlines ticket counter.
  3. Present all relevant details regarding your flight and personal information.
  4. Notify the agent of your intention to cancel your flight.
  5. Once the cancellation is successfully processed, a confirmation email will be sent to your registered email address.

What is the Cancellation Refund Policy of Hawaiian Airlines?

In addition to understanding the Hawaiian Airlines cancellation policy, it is essential to familiarize yourself with the key aspects of the cancellation refund conditions and eligibility. The following are the significant points regarding the policy:

  • Hawaiian Airlines will process a refund if they cancel your flight or if you do not utilize a portion of your ticket.
  • Passengers are eligible for a cancellation refund if none of their flight ticket has been used.
  • The airline may take approximately seven to twenty business days to process a cancellation refund. For more precise information, you may contact a live agent for immediate assistance.
  • Hawaiian Airlines will provide a cancellation refund equivalent to the difference between the cost of the original flight ticket and the cost of the unused portion of the ticket.
  • It is important to ensure that your tickets are purchased from the official Hawaiian Airlines website before initiating the refund process.
  • No cancellation refund will be issued after twelve months from the original date of ticket issuance.

How to Obtain a Cancellation Refund from Hawaiian Airlines?

There are several methods available for canceling your Hawaiian Airlines flight ticket and obtaining a full refund. To secure a cancellation refund, please follow these steps:

  1. Visit the official Hawaiian Airlines website.
  2. Select the “Manage flight booking” option.
  3. Input the “PNR” number along with the passenger's last name.
  4. Locate the flight you wish to cancel.
  5. To initiate the cancellation process, please select the "Cancel" button. Adhere to the instructions presented on your display.
  6. Ensure that you pay the cancellation fee associated with your Hawaiian Airlines flight.
  7. Next, search for the "Refund request form." Fill in all required information along with a valid justification for the cancellation of your flight.
  8. Finally, click the "Submit" button to finalize the procedure.

How to Rebook a Hawaiian Airlines Flight Following a Cancellation?

To rebook a flight that has been canceled with Hawaiian Airlines, passengers must first cancel their existing ticket and then proceed to rebook their flight by following these steps:

  1. Access the official Hawaiian Airlines website.
  2. Log into your HawaiianMiles account and proceed to cancel your flight.
  3. Select the manage flights option, followed by the my trips option.
  4. Input the flight details of your canceled journey.
  5. Choose the "Rebook flight" option.
  6. Reserve your new flight and pay any applicable fees and fare differences.

What Should You Do If Hawaiian Airlines Cancels Your Flight?

There are instances when airlines may cancel flights for various reasons. In such cases, they will inform you about any delays, diversions, disruptions, or cancellations. Here is how Hawaiian Airlines' cancellation policy addresses these situations:

1. Flight Delay

  • Customers are provided with an alternative flight, subject to availability, without any stopovers and within the same service class, and without incurring a cancellation fee.
  • According to Hawaiian's cancellation policy, the airline may facilitate travel with another carrier, contingent upon class availability.
  • Hawaiian Airlines offers a cancellation refund equivalent to the value of an unused flight ticket.

2. Canceled Flight

In the event that Hawaiian Airlines cancels your flight and does not offer an alternative, passengers are entitled to a full refund for the cancellation. This applies specifically when the flight is set to depart within two hours before or after the originally scheduled time. Additionally, passengers will receive a refund in the form of travel credit, which remains valid for one year from the date the credit note is issued.

Hawaiian Airlines Flight Compensation Policy

Passengers are eligible for compensation in cases of flight disruptions, delays, and involuntary cancellations. Below is a summary of certain situations in which compensation may be granted:

1. Hawaiian Flight Delay Compensation

Flight Delay Time Flight Distance Delay Flight Compensation in USD
2 hours 1500 km or less 75
3 hours or more, but not exceeding 4 hours Between 1500 km to 3500 km 125
3 hours or more, but not exceeding 4 hours Over 3500 km 200

2. Hawaiian Cancel Flight Compensation

Flight Distance Flight Cancellation Compensation
Under 1500 km $75
Between 1500 km and 3500 km $125
Up to 3500 km $200

3. Hawaiian Denied Board Compensation

Arrival Time Hawaiian Airlines Cancellation Flight Compensation
No later than one hour No compensation
More than one hour but less than two hours $775
More than two hours $1150

Hawaiian Airlines Flight Cancellation Fee

To cancel a Hawaiian flight, a passenger has to pay a cancellation fee in some circumstances. The amount may vary based on the class of service they selected. Here is an overview of Hawaiian Airlines cancellation fees:

Cancellation Reason Economy Premium Economy Business First
Cancellation per ticket online $150 $150 $75 No fee
Cancellation per ticket through call $200 $200 $150 $75

How to Evade Cancellation Fees with Hawaiian Airlines?

Passengers are not obligated to pay a cancellation fee unless specifically required. In certain situations, if the airline announces a flight delay, it may allow for a complimentary cancellation. Here are additional strategies to avoid incurring cancellation fees with Hawaiian Airlines:

  • In cases of unexpected events, such as a death, serious illness, or natural disasters, travelers can cancel their flights without charge by submitting appropriate documentation, such as a medical or death certificate.
  • Aim to achieve Elite status.
  • Utilize the Hawaiian Airlines Elite MasterCard when booking your flight, as it includes travel insurance coverage.
  • If you purchase first-class tickets through an online platform, you may cancel your reservation at no cost.

How to Contact a Live Agent at Hawaiian Airlines Regarding Flight Cancellations?

Hawaiian Airlines, being the largest airline, offers a dedicated customer service team available around the clock to assist with any booking-related inquiries. Should you encounter any issues concerning Hawaiian Airlines' cancellation policy or other matters, you can directly reach out to their travel experts via the official helpline number.

Frequently asked questions (FAQ)

Yes, you can cancel your Hawaiian flight ticket with numerous methods, such as cancellation through the official website or by calling customer service.

To cancel your Hawaiian airline flight online, you have to visit the airline's website and follow the on-screen instructions.

Yes, according to the Hawaiian Airlines policy, you can get a cancellation refund on the unused portion of your flight ticket.

Yes, you will have to pay a Hawaiian Airlines cancellation fee in some circumstances, depending on the service class, final destination, etc.

Simply dial the airline's official number and ask them to cancel their ticket by providing all the flight information and paying a cancellation fee if required.

Yes, according to the Hawaiian Airlines 24-hour cancellation policy, the procedure of canceling a ticket within 24 hours will give you a complete refund without paying any cancellation fee.

Yes, Hawaiian Airlines offers you delayed flight compensation between $75-$200.

For any cancellation query with your Hawaiian airline flight, you may reach their customer service staff through various ways, such as by calling, through chat, and email. However, if for some reason they are unable to connect with you, dial 1-855-451-4004 and get a quick response from the travel agent.

The latest time to cancel your Hawaiian Airlines flight varies depending on your ticket type and destination, but generally, you should cancel at least a few hours before the scheduled departure.

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